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SendAFrame Help & FAQs

We are serious about our business

Why Choose SendAFrame for Picture Frames & Personalized Gifts?
We know you have many choices online. Here’s why customers — from families to Fortune 500 companies — choose us:

Everyday Low Prices (We Beat Any Price!): With over 15,000 items in stock, we promise to beat any advertised price. If you find the same item for less elsewhere, let us know — we’ll ensure you get the best value, every time.

First-Quality Merchandise: We sell only premium, brand-new items — never seconds or irregulars. If something arrives with a defect, we’ll send a prepaid return label and make it right with a prompt exchange or replacement.

Knowledgeable, Friendly Service: Real people in our three U.S. locations are ready to help you choose the perfect frame or gift, answer questions about engraving/personalization, and support corporate or bulk orders. No chatbots — just experienced, friendly staff who care.

Trusted & Stable: We’re a 43-year-old, family-run business with our main facility in Rockleigh, NJ. We’re not a mailbox operation or home-based business — we’ll be here today, tomorrow, and for years to come.

Flexibility & Speed: Tight deadline? Large order? No problem! Whether you need 5,000 frames or 500 engraved corporate gifts, we have the buying power and operational strength to fulfill quickly and accurately.

Proven by Customers: Trusted by 750,000+ customers, including buyers at 417 of the current Fortune 500. Need references? We’re happy to provide them privately on request — we never publish client lists. We also work with long-time, loyal customers across “middle America” who are glad to share their experiences.

  • Always in stock — in the quantities you need
  • Hand-packed with our proprietary Gorilla-Pak™ protection
  • Flat-rate U.S. shipping and free shipping on orders $149+
  • Authorized retailer for 80+ world-famous brands
  • A+ rating with the National Better Business Bureau
  • 15-year, 5-star FedEx packing & arrival recognition
  • Climate-controlled warehouses to ensure product quality
  • On-time delivery commitment
  • 30-day returns from delivery (extended to Jan 30 for orders placed 11/26–12/25)

Your One-Stop for Frames & Personalized Gifts: Browse our picture frames and photo albums & storage collections, add engraving or embossing, and ship to one or many addresses — fast and easy.


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Our Top FAQ

  1. How much is shipping?
  2. What is your Return Policy?
  3. Problems logging-in to SendAFrame
  4. Passwords
  5. Trouble Seeing Shared Online Photo Albums
  6. Pop-up Windows on SAF
  7. Cookie Problems
  8. What is a BBB rating? Why is it important?
  9. Wood vs MDF (Engineered wood)
  10. What is the difference between the different METAL types?
  11. What is so special about leather albums?
  12. Every picture I ever took is on my phone. Why SendAFrame ?
  13. What is archival storage? Should I care?
  14. Why a frame as a gift?
  15. What is a Gallery Wall? How can I make one?
  16. Do I need to use a mat in my frame?
  17. Do people still use photo albums?
  18. Some frames are described as Shadow Box. What is a shadow box?
  19. What is a FLOAT frame?
  20. Lots of different type of albums. What is the difference?
  21. What do the measurements mean when describing photo frames?
  22. Wood vs Plastic frame material
  23. Engraving takes time and cost more. Why bother?
  24. Why Archival?
  25. Are picture frames good gifts?
  26. Every photo I`ve ever taken is on my phone. Why print any?
  27. How many photos are best saved in a photo album?
  28. Why can`t I pop your bubble wrap packing?
  29. Is a picture frame a good wedding gift?
  30. What are paper photo mounts?
  31. Ready-Made vs Custom-Cut frames
  32. What size photo frame is best for gift giving?
  33. What is a Rabbet?
  34. Why no Digital Frames at SendAFrame?
  35. Its Glass - do I need to worry?
  36. How are frames measured and described?
  37. Signs of a Good E-commerce Store
  38. Sentimental Frames vs Paper Greeting Cards
  39. The longevity of the black frame
  40. How to Frame and Display a Triptych or Diptych
  41. Frame Children's Art for Mother's Day
  42. Key points for creating an impressive Wall Gallery
  43. Why does SendAFrame ship exclusively with FedEx?

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